Privacy Policy

Privacy Policy

At Himbio, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Versivo Ltd, trading as Himbio, collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.

1. Who we are

This website is operated by Versivo Ltd, trading as Himbio.

Throughout this Privacy Policy, “Himbio”, “we”, “us”, and “our” refer to Versivo Ltd. “You” and “your” refer to the customer, visitor, or user of our website.

2. Information we collect

We may collect personal information from you when you visit our website, place an order, contact us, subscribe to marketing, interact with our content, or use our services.

This may include:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Customer support messages

  • Delivery and tracking information

  • Marketing preferences

  • Website usage information

  • Device, browser, and IP address information

  • Any other information you choose to provide to us

We do not intentionally collect more personal information than we need to provide our services, process orders, respond to queries, and operate our website.

3. Payment information

Payments are processed securely by third-party payment providers.

We do not store your full card details on our own systems. Your payment information is handled by the payment provider used at checkout, in accordance with their own security standards and privacy policies.

We may receive limited payment information, such as payment status, transaction reference, payment method type, fraud screening outcome, or confirmation that payment has been completed.

4. How we use your information

We use your personal information to:

  • Process and fulfil your order

  • Take payment and manage payment confirmation

  • Deliver products to you

  • Send order confirmations, delivery updates, and customer service messages

  • Respond to questions, complaints, returns, refund requests, and support enquiries

  • Manage damaged, faulty, delayed, or missing orders

  • Prevent fraud, misuse, chargebacks, and unauthorised transactions

  • Improve our website, products, services, and customer experience

  • Send marketing emails or offers, where you have agreed to receive them or where permitted by law

  • Manage reviews, feedback, surveys, and customer communications

  • Comply with legal, tax, accounting, regulatory, and security obligations

5. Legal basis for using your information

Where applicable data protection laws require us to identify a legal basis, we may rely on one or more of the following:

Contract

We use your information where it is necessary to process your order, deliver products, manage your purchase, and provide customer support.

Consent

We may use your information where you have given consent, such as when you sign up to certain marketing communications or accept optional cookies.

Legitimate interests

We may use your information where we have a legitimate business interest, provided your rights and freedoms do not override those interests. This may include fraud prevention, improving our website, managing customer service, and sending certain marketing communications to existing customers where permitted.

Legal obligation

We may use or retain your information where required to comply with legal, tax, accounting, regulatory, or consumer protection obligations.

6. Marketing communications

If you sign up to receive marketing from us, we may send you emails about Himbio products, offers, updates, and related content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us using the Contact Us button at the bottom of this page.

Even if you unsubscribe from marketing, we may still send you service-related messages, such as order confirmations, delivery updates, refund updates, or important information about your purchase.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to operate the site, remember your preferences, analyse website performance, improve your experience, and support advertising or marketing activity.

Some cookies are necessary for the website to function properly, while others may be optional and used for analytics, personalisation, or advertising.

Where required, we will ask for your consent before placing optional cookies on your device.

You can manage cookies through your browser settings and, where available, through our cookie banner or cookie preferences tool.

8. Sharing your information

We may share your personal information with trusted third parties where necessary to operate our business, provide our services, or comply with legal obligations.

This may include:

  • Payment providers

  • Delivery companies and fulfilment partners

  • Customer support platforms

  • Email and marketing platforms

  • Website hosting and ecommerce platforms

  • Analytics and advertising providers

  • Fraud prevention and security providers

  • Professional advisers, such as accountants, legal advisers, and insurers

  • Government, tax, regulatory, or law enforcement authorities where required by law

We only share information where there is a valid reason to do so, and we expect third-party service providers to handle your information securely and lawfully.

9. International transfers

Some of the third parties we use may process personal information outside the United Kingdom or the European Economic Area.

Where this happens, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. How long we keep your information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information for as long as needed to:

  • Process and manage your order

  • Provide customer support

  • Handle returns, refunds, disputes, and chargebacks

  • Comply with legal, tax, accounting, and regulatory obligations

  • Prevent fraud, misuse, and security issues

  • Resolve complaints or legal claims

When we no longer need your personal information, we will delete it, anonymise it, or securely retain it only where legally required.

11. How we protect your information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure systems, access controls, payment security measures, trusted service providers, and internal procedures designed to protect customer information.

However, no website, system, or method of transmission is completely secure. We cannot guarantee absolute security, but we take the protection of your information seriously.

12. Your rights

Depending on where you live and which laws apply, you may have certain rights in relation to your personal information.

These may include the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Request a copy of your information in a portable format

  • Complain to a data protection authority

These rights may be subject to certain limits or exceptions, depending on the circumstances and applicable law.

13. Children’s privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

14. Third-party websites

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, policies, content, or security of third-party websites. We recommend reading their privacy policies before providing any personal information.

15. Reviews and user content

If you submit a review, comment, photo, message, or other content to us, we may use that content for customer service, website, marketing, or promotional purposes where permitted.

Please do not include sensitive personal information or information about another person in any review or public content you submit.

16. Fraud prevention and security

We may use personal information to detect, investigate, prevent, or respond to fraud, misuse, security incidents, unauthorised transactions, chargebacks, or activity that may breach our Terms and Conditions.

This may include sharing relevant information with payment providers, fraud prevention services, delivery partners, or other appropriate third parties.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. The updated version will apply from the date it is published, unless stated otherwise.

18. How to contact us

If you have any questions about this Privacy Policy, how we use your personal information, or how to exercise your privacy rights, please contact our customer support team using the Contact Us button at the bottom of this page.

Please include enough information for us to identify your request and respond appropriately.