Shipping Policy

Shipping Policy

We want your Himbio order to reach you safely, smoothly, and as quickly as possible. This page explains how our shipping process works, what to expect after placing an order, and how to contact us if you need help.

Order processing

Once your order has been placed, our team will prepare it for dispatch as soon as possible.

Orders are usually processed within 1–2 working days, excluding weekends and bank holidays. During busy periods, processing may take slightly longer, but we will always aim to dispatch your order promptly.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, so you can watch your Himbio order make its way to you in real time.

Delivery times

Delivery times can vary depending on your location, the shipping method selected, and the courier service handling your parcel.

Estimated delivery times shown at checkout are guidance only and are not guaranteed. While most orders arrive within the expected timeframe, delays can occasionally happen due to customs checks, courier backlogs, local postal issues, weather disruption, or other circumstances outside our control.

If you've been waiting longer than expected for your order, please reach out to our team on the Contact Us page and we'll be happy to look into it for you!

Shipping address

Please make sure your shipping address is entered correctly when placing your order.

We are unable to make changes to the delivery address once an order has been placed, especially if the order has already been processed or dispatched.

If you notice an error in your shipping details, please contact us as soon as possible using the Contact Us button at the bottom of this page.

Missed deliveries and collection points

If a courier attempts delivery while you are unavailable, they may leave your parcel in a safe place, with a neighbour, at a local collection point, or arrange a further delivery attempt.

Please follow the instructions provided by the courier. If a parcel is not collected within the courier’s required timeframe and is returned to us, we may need to deduct any return shipping or redelivery costs from any refund due.

Delayed orders

If your order has not arrived within the expected timeframe, please first check your tracking information, if available.

If the tracking has not updated for several days, or your parcel appears to be significantly delayed, please contact our customer support team using the Contact Us button at the bottom of this page.

Please include your order number and the email address used to place the order so we can look into it for you.

Lost parcels

If your parcel appears to be lost in transit, we will work with the courier to investigate.

Where a parcel is confirmed as lost, we will offer a suitable resolution, which may include a replacement or refund, depending on the circumstances.

We may be unable to refund or replace orders where the tracking shows the parcel was successfully delivered to the address provided at checkout.

Damaged orders

If your order arrives damaged, please contact us as soon as possible using the Contact Us button at the bottom of this page.

Please include your order number, the email address used to place the order, and clear photos of the damaged parcel and product. This helps us review the issue quickly and arrange an appropriate resolution.

International shipping

International orders may be subject to customs checks, import duties, taxes, or local handling fees. These charges are set by the destination country and are the customer’s responsibility unless stated otherwise at checkout.

Customs delays are outside our control and may affect the delivery timeframe.

Refused or returned deliveries

If an order is refused, not collected, or returned to us due to an incorrect or incomplete address, we may deduct any delivery, return, or handling costs from any refund due.

If you would like the order resent, additional shipping fees may apply.

How to contact us

If you need help with shipping, tracking, delivery, or a damaged parcel, please contact our customer support team using the Contact Us button at the bottom of this page.

Please include your order number and the email address used to place the order so we can help you as quickly as possible.