Terms & Conditions

Terms and Conditions

Welcome to Himbio. These Terms and Conditions explain the rules that apply when you use our website, place an order, or purchase products from us.

By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. About us

This website is operated by Versivo Ltd, trading as Himbio.

Throughout these Terms and Conditions, “Himbio”, “we”, “us”, and “our” refer to Versivo Ltd. “You” and “your” refer to the customer, visitor, or user of our website.

2. Our products

Himbio offers dietary supplement products designed to support your daily wellness routine.

Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Any information provided on our website is for general informational purposes only and should not be taken as medical advice.

You should always read the product label, ingredients, warnings, and usage instructions before taking any supplement.

If you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether a product is suitable for you, please speak to a qualified healthcare professional before use.

3. Product results and expectations

Individual experiences may vary. The effects of supplements can differ depending on factors such as diet, lifestyle, routine, consistency of use, and individual health circumstances.

We do not guarantee specific results from using Himbio products.

As with many supplements, it may take time for your body to adjust and for you to decide whether the product is suitable for your routine. We recommend using the product as directed and giving it time before assessing your experience.

4. Using our website

You agree to use our website only for lawful purposes and in a way that does not damage, disrupt, or interfere with the website or the experience of other users.

You must not misuse our website by introducing viruses, attempting unauthorised access, scraping content, committing fraud, or using the website in any way that could harm Himbio or its customers.

5. Accuracy of website information

We do our best to ensure that all information on our website is accurate, clear, and up to date.

However, we cannot guarantee that all content will always be free from errors, omissions, or outdated information. This may include product descriptions, pricing, availability, images, promotions, or delivery estimates.

We reserve the right to correct errors, update information, change prices, or amend product details at any time without prior notice.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is only accepted once we confirm it and begin processing it. We reserve the right to refuse, cancel, or limit any order where we reasonably believe there may be an issue, including suspected fraud, incorrect pricing, stock availability, payment issues, misuse of promotions, or breach of these Terms and Conditions.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

7. Pricing and payment

All prices are shown on our website and may change from time to time.

We aim to ensure that prices are accurate, but mistakes can happen. If a product is listed at an incorrect price, we may cancel the order and refund you, even if the order has already been confirmed.

Payment must be made using one of the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

8. Discounts and promotions

From time to time, we may offer discounts, promotional codes, bundles, or special offers.

Promotions may be subject to specific terms, expiry dates, product exclusions, minimum spend requirements, or usage limits.

We reserve the right to amend, withdraw, refuse, or cancel any promotion where we reasonably believe it has been misused, applied in error, or used in a way that was not intended.

Discount codes cannot usually be applied retrospectively after an order has been placed.

9. Shipping and delivery

Our shipping process is explained in our Shipping Policy.

Delivery times shown at checkout or on our website are estimates only and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by couriers, customs checks, incorrect delivery details, local postal issues, weather disruption, or events outside our reasonable control.

You are responsible for ensuring that your delivery address is complete and accurate when placing your order.

10. Returns and refunds

Our returns and refunds process is explained in our Refund Policy.

Because Himbio products are consumable supplements, opened or used products cannot be returned simply because they are no longer wanted.

This helps give every customer confidence that the product they receive is brand new, sealed, and has not previously been opened, used, or returned by someone else.

Nothing in these Terms and Conditions affects your legal rights.

11. Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us using the Contact Us button at the bottom of this page.

Please include your order number, the email address used to place the order, and clear photos of the issue where relevant.

Where the issue is confirmed, we will arrange an appropriate resolution, which may include a replacement, refund, or another suitable solution.

12. Product use and responsibility

You are responsible for using Himbio products safely and in accordance with the product label, instructions, and any warnings provided.

You should not exceed the recommended daily intake.

Supplements should be kept out of reach of children and stored as directed on the product packaging.

If you experience any unwanted reaction or are unsure whether to continue using a product, stop use and seek advice from a qualified healthcare professional.

13. Allergies and ingredients

Please review the product ingredients carefully before purchasing or using any Himbio product.

It is your responsibility to check whether a product is suitable for you, especially if you have allergies, intolerances, dietary restrictions, or specific health concerns.

While we aim to provide accurate ingredient information, you should always refer to the product packaging before use.

14. Intellectual property

All content on our website, including text, images, branding, logos, graphics, product names, design elements, and website layout, belongs to Himbio, Versivo Ltd, or our licensors unless stated otherwise.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

15. Reviews, comments, and user content

If you submit a review, comment, message, image, or other content to us, you confirm that it is accurate, lawful, and does not infringe the rights of any third party.

We may use, display, moderate, edit, or remove user-submitted content where appropriate, including for marketing, customer support, or website purposes.

You must not submit content that is offensive, misleading, defamatory, unlawful, abusive, or contains personal information about another person without their permission.

16. Third-party links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. We are not responsible for the content, policies, accuracy, or practices of any third-party websites.

17. Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so.

To the fullest extent permitted by law, Himbio and Versivo Ltd will not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products.

Our total liability in relation to any order will not exceed the amount paid by you for that order, except where the law requires otherwise.

18. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. This may include courier delays, customs issues, natural events, strikes, technical failures, supply chain disruption, government action, or other circumstances beyond our control.

19. Privacy and personal information

We handle personal information in accordance with our Privacy Policy.

By using our website or placing an order, you understand that we may collect and use certain personal information to process your order, provide customer support, manage delivery, prevent fraud, and operate our website.

20. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page. The version available at the time you place your order will apply to that order.

21. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from any mandatory consumer protection rights that apply in the country where you live.

22. How to contact us

If you have any questions about these Terms and Conditions, your order, or our products, please contact our customer support team using the Contact Us button at the bottom of this page.

Please include your order number and the email address used to place the order where relevant, so we can help you as quickly as possible.